Frequently Asked Questions
Find answers to common questions about our products and services
Account & Ordering
Who can purchase from Life Source Peptides?
Our products are available exclusively to licensed healthcare professionals, including physicians, nurse practitioners, physician assistants, pharmacists, and other qualified medical practitioners. You must provide proof of licensure during registration.
How do I create a wholesale account?
Click the ‘Register’ button at the top of our website and complete the wholesale registration form. You’ll need to provide your professional license information, DEA number (if applicable), NPI number, and business details. Our team will review your application and contact you to complete the setup process.
What is the minimum order quantity?
Minimum order quantities vary by product. Most products have no minimum order requirement, while some specialized items may require minimum quantities. Please check individual product pages or contact your account representative for details.
What payment methods do you accept?
We accept major credit cards, wire transfers, and ACH payments for wholesale accounts. Payment terms may be available for established accounts with approved credit.
Products & Quality
Are your products pharmaceutical grade?
Yes, all our products meet premium-grade standards. We source from FDA-registered facilities and cGMP-certified manufacturers. Each product comes with a certificate of analysis (COA) showing purity and potency testing results.
Do you provide certificates of analysis?
Yes, certificates of analysis (COA) are available for all products upon request. COAs include third-party testing results showing purity, potency, and absence of contaminants.
How should products be stored?
Storage requirements vary by product. Most peptides should be stored refrigerated (2-8°C) or frozen (-20°C) for long-term storage. Detailed storage instructions are included with each product. Please refer to product documentation for specific requirements.
What is the shelf life of your products?
Shelf life varies by product but typically ranges from 1-3 years when stored properly. Expiration dates are printed on each product label. We ensure adequate shelf life on all products at the time of shipment.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days. Expedited shipping (2-3 business days) is available. Orders are processed within 1-2 business days. Temperature-sensitive products are shipped on weekdays only to ensure proper handling.
Do you ship internationally?
Yes, we ship to select international locations. International shipping requires additional documentation and licensing verification. Import regulations vary by country, and customers are responsible for customs fees and import duties. Contact us for international shipping quotes and requirements.
How do you ensure product integrity during shipping?
We use temperature-controlled packaging with gel packs or dry ice for all temperature-sensitive products. Packages include temperature monitors to track conditions during transit. We ship on weekdays only to minimize transit time and ensure products don’t sit in warehouses over weekends.
Can I track my order?
Yes, you will receive tracking information via email once your order ships. You can track your shipment through our website or directly through the carrier’s tracking system.
Clinical Use & Support
Do you offer educational resources?
Yes, we provide educational materials, research references, and clinical studies related to our products. Contact your account representative for access to our healthcare provider resource library.
Do you ship internationally?
Yes, we ship to select international locations. International shipping requires additional documentation and licensing verification. Import regulations vary by country, and customers are responsible for customs fees and import duties. Contact us for international shipping quotes and requirements.
How do you ensure product integrity during shipping?
We use temperature-controlled packaging with gel packs or dry ice for all temperature-sensitive products. Packages include temperature monitors to track conditions during transit. We ship on weekdays only to minimize transit time and ensure products don’t sit in warehouses over weekends.
Can I track my order?
Yes, you will receive tracking information via email once your order ships. You can track your shipment through our website or directly through the carrier’s tracking system.