User Guide
Complete guide to using the Life Source Peptides wholesale
platform
platform
Getting Started
Creating Your Account
- Click the 'Register' button in the top navigation bar
- Complete the wholesale registration form with your professional information
- Provide required credentials: NPI Number, DEA Number (if applicable), Tax ID
- Upload your professional license or certification
- Submit your application for review
- Our team will verify your credentials and activate your account within 1-2 business days
- You'll receive an email confirmation once your account is approved
Account Verification Requirements
- Valid professional medical license (MD, DO, NP, PA, PharmD, etc.)
- National Provider Identifier (NPI) number
- DEA number (required for certain controlled substances)
- Business Tax ID/EIN for your practice
- Valid business address
Finding Products
Browsing by Category
- Navigate to the 'Products' page from the main menu
- Browse products by category: GLP Peptides, Therapeutic Peptides, Biologics, etc.
- Click on any category card to view all products in that category
- Use filters to narrow down results by price, popularity, or availability
Using the Search Function
- Use the search bar in the header (available on all pages)
- Enter product name, active ingredient, or therapeutic category
- View search results with product images, descriptions, and pricing
- Click on any product to view detailed information
Product Details
- Each product page includes: full description, specifications, and pricing tiers
- Wholesale pricing is automatically displayed for approved wholesale accounts
- Certificates of Analysis (COA) available upon request
- Storage requirements and shelf life information included
- Related products and alternatives suggested
Placing Orders
Adding Items to Cart
- Navigate to any product page
- Select quantity using the quantity selector
- Click 'Add to Cart' button
- Cart icon in header will update with item count
- Continue shopping or proceed to cart
Reviewing Your Cart
- Click the 'Cart' icon in the navigation bar
- Review all items, quantities, and pricing
- Update quantities or remove items as needed
- View order subtotal and applicable discounts
- Proceed to checkout when ready
Checkout Process
- Click 'Proceed to Checkout' from your cart
- Confirm or update shipping address
- Select shipping method (Standard or Expedited)
- Review order summary including shipping costs
- Enter payment information or select saved payment method
- Review and accept terms and conditions
- Click 'Place Order' to complete your purchase
- You'll receive an order confirmation email immediately
Order Management
Tracking Your Orders
- Log in to your account
- Navigate to 'Dashboard' or 'Orders' from the menu
- View all your order history with status updates
- Click on any order to view detailed information
- Access tracking numbers once orders ship
- Track shipments directly through carrier websites
Order Status Meanings
- Pending: Order received and being processed
- Processing: Order is being prepared for shipment
- Shipped: Order has left our facility (tracking number provided)
- In Transit: Order is on its way to your location
- Delivered: Order has been successfully delivered
- Cancelled: Order was cancelled before shipping
Reordering
- Go to your Order History in the Dashboard
- Find the previous order you want to repeat
- Click 'Reorder' button next to that order
- Items will be added to your cart automatically
- Review and proceed to checkout
Payment & Pricing
Understanding Wholesale Pricing
- Wholesale pricing is automatically applied to all approved healthcare professional accounts
- Pricing tiers may vary based on order volume and account status
- Significant savings compared to retail pricing
- Volume discounts may be available for large orders
- Contact your account representative for custom pricing on bulk orders
Payment Methods
- Credit Cards: Visa, MasterCard, American Express, Discover accepted
- ACH/Bank Transfer: Available for established accounts
- Wire Transfer: Available for large orders
- Payment Terms: Net 30 terms available for approved accounts with credit application
Invoicing
- Invoices are sent via email upon order shipment
- Access all invoices in your account dashboard
- Download and print invoices as needed
- Monthly statements available for accounts with payment terms
Account Settings
Managing Your Profile
- Click on your account icon in the top navigation
- Select 'Account Settings' or 'Profile'
- Update your contact information, shipping addresses, and payment methods
- Change your password or email address
- Update your practice information if needed
- Save changes when complete
Shipping Addresses
- Add multiple shipping addresses for different locations
- Set a default shipping address
- Edit or remove addresses as needed
- Addresses must be verified for pharmaceutical shipments
Saved Payment Methods
- Securely save payment methods for faster checkout
- Add multiple payment methods
- Set a default payment method
- Remove or update payment methods anytime
- All payment information is encrypted and secure
Support & Resources
Customer Support
- Phone: (833) 328-5433 - Monday to Friday, 9 AM - 6 PM EST
- Email: support@lifesourcepeptides.com - Response within 24 hours
- Live Chat: Available on website during business hours
- Contact Form: Available on our Contact Us page
Common Questions
- Visit our comprehensive FAQ page for answers to common questions
- Topics include: ordering, shipping, returns, product information, and more
- Search functionality to find specific topics quickly
Educational Resources
- Clinical studies and research references available
- Product monographs and technical specifications
- Patient education materials available upon request
- Contact your account representative for access to healthcare provider resources
Technical Support
- Assistance with product reconstitution and preparation
- Storage and handling questions
- Shipping and temperature control inquiries
- Website navigation and ordering assistance